NEWS

Training Teams to Manage Risks

by | Apr 20, 2021 | Blog | 0 comments

By training teams to manage risk effectively, many businesses are successful in not only helping staff understand how their decisions support and shape the objectives of the operation, but also by empowering them to focus on their own performance and take advantage of opportunities.

If risks and opportunities are identified in the company’s strategy & objectives, then why not train the staff on how to react should these situations occur? Employees will be more engaged and ultimately perform at a higher level. Much risk-based training concentrates on crisis management and this will inevitably continue as businesses recover from the effects of the pandemic, however, what could the benefits be of training all your staff to take advantage of opportunities, as well as how to manage emergencies?

Train. Test. Repeat

Training and simulations are intrinsic elements of Continuity Planning and help organisations prepare for a crisis (or incident, if you aren’t allowed to use the word crisis in your company). Simulations provide a safe environment to stress test the processes in place and observe what knowledge there is within the team. They also enable management to identify any gaps in the procedure, see how people react in pressure situations and determine whether the staff involved with the incident management team perform well. Some training is (rightly) very specific dealing with certain situations such as a fire on the premises or a medical emergency, but how many organisations take time to train their teams to achieve objectives, or how to reduce the impact on their operation through risk management?

On the flip side, the knock-on effect of poorly engaged and trained teams might lead to a series of decisions which create an avoidable issue for the business. Notwithstanding negative PR, reputational damage and potentially losing clients, there could be compliance, regulatory and/or legal implications which could have highly detrimental effects. As pointed out to me in a previous blog post, businesses in high-risk environments or industries will have robust and regular training and performance monitoring in place, so this piece is aimed more at organisations who maybe don’t evaluate risks at all, or purely see risk management as avoiding damage and handling emergencies.

Travel Safety Training

The travel industry continues to face huge challenges in the wake of COVID-19. One recurring question from travellers wishing to take a holiday, visit family and friends or conduct business when international travel is once again permitted, is what safety measures are in place to protect them? Whilst inevitably many of these concerns will focus on hygiene and COVID controls, there are a host of other travel-associated risks and safety issues which travel providers must assess and mitigate to keep people safe. For UK tour operators and package providers, it is a legal requirement to create a process of due diligence; for anyone else offering travel services there is a moral responsibility – a Duty of Care – to ensure that transport, accommodation and activities & excursions are safe. Travel providers who can reassure their clients by being knowledgeable and proactive when discussing risks will have a much better chance of converting enquiries in the current climate – what might seem like a daunting subject is an opportunity to provide enhanced customer service.

Sanderson Phillips has recently launched an online Travel Safety & Risk Overview training course, specifically aimed at travel organisations who have a duty to provide a safe journey for their clients. The hour-long course provides a basic understanding of travel risks and how these can be controlled, plus there is an opportunity to add bespoke virtual training sessions on any topic to supplement the initial course.

It has never been more important to ensure that your teams are able to confidently manage risks and capitalise on opportunities. This time-efficient and affordable off-the-shelf training course will engage your staff and give them the tools to succeed and support your objectives. And if you’re looking for something individually tailored to your business, why not work with us to build a training courses specific to your needs?

Contact Sanderson Phillips

Find out more about how we can help you to ensure the safety of your customers

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