Reflections from our recent Risk, Safety and Crisis Management Seminar.
When crisis strikes, the immediate priority is always people – but soon after, the financial reality sets in. At this year’s Sanderson Phillips Risk, Safety and Crisis Management Seminar, a vital panel discussion explored how travel businesses can prepare for, manage, and mitigate financial fallout.
Featuring Tejash Bhagani, Julie Jones, Gwen Roberts (Operation Wallacea), Marc Vincent (Newmarket Holidays) and Rory Pilkington (Bailey Robinson), the session unpacked how businesses can strengthen financial resilience and use insurance not just as a fallback – but as a critical part of their long-term strategy.
Key Takeaways for Travel Businesses:
- Know your risks: Understand where your business is most financially vulnerable, and which crises could hit hardest.
- Build buffers: Prioritise reserves and emergency planning to stay operational during disruption.
- Use insurance smartly: Partner with specialists who understand the travel industry and ensure your policies are tailored, transparent, and fit for purpose.
- Have an internal communications plan: Everyone in your business should know what financial steps to take in a crisis, and who is responsible for what.
At Sanderson Phillips, we support travel businesses in building resilience from every angle with expert risk and crisis management planning and training. Financial preparedness forms a part of this, helping you to ensure the long-term viability and ethical operation of your company now and in the future.
This session was a powerful reminder that crisis planning must be comprehensive – and that includes your balance sheet. Insurance, when properly understood and embedded into wider risk planning, can be a lifeline, not a last resort.