Incident Investigation Services
Our incident investigation consultancy helps identify and prevent the underlying factors behind accidents, ensuring smarter safety solutions.
Incident Investigation Services for Travel Companies
Incident Investigating for the Travel Industry is a specialised and structured process designed to uncover the root causes of accidents and near misses and to develop strategies and recommendations to prevent future occurrences.
At Sanderson Phillips we provide a range of supportive solutions for travel companies looking to manage the frequency and severity of incidents experienced by their customers or teams.
Our approach.
All incident investigations will typically involve several key steps and we will work with you to develop a process relevant to your specific business and the level of investigation required. Examples of the types of investigation we offer include:
Immediate Response
This first step involves ensuring the safety of all personnel and immediately securing the site to prevent further incidents. We will work with your team to provide clear list of the immediate actions required.
Data Collection
Gathering and reviewing relevant data is vital to fully understand the incident circumstances and to prevent future occurrences. We can assist you with this often time-consuming process, including:
• Reviewing initial incident reports outlining what has happened
• Collating witness and staff statements
• Management of photographic or video evidence
• Requesting and managing equipment logs or maintenance records
This information helps to create a comprehensive picture of the events leading up to the accident which can then be used in several ways including:
• Hosting investigative calls with suppliers (e.g. phone or video calls)
• Briefing resort staff and advising on relevant information to collect
• Physical site inspection
Analysis
The next phase involves analysing the collected data to identify any potential root causes.
Reporting & Recommendations
Once the analysis is complete, a detailed report is generated. This report outlines the findings, recommendations for corrective actions, and strategies for preventing future incidents.
Levels of investigation.
Dependant on the incident or near miss, our team of experts will advise you on which level of investigation is most appropriate for your business and specific situation.
Basic Investigation
A review of incident reports to provide expert guidance and feedback.
Indirect Investigation
Takes our basic level services further with the addition of interviewing key personnel and/or customers via phone or video call.
Direct Investigation
As soon as is practically possible, a physical site inspection will take place to enable our team to provide a more in-depth report, detailing findings and a review of the scene, along with gaining additional information from interviewing of key personnel and/or customers.