Crisis Management Workshops & Simulations
Demonstrate to your clients, suppliers, and staff that safety and crisis management are top priorities for your travel organisation.
Why use Sanderson Phillips for your crisis management training?
We offer in-person and virtual training options – or a combination of both – allowing us to reach your teams wherever they are based. Our training is led by experts with many years of travel industry experience in crisis management. Our training workshops can be tailored to meet your specific operational requirements to provide the ultimate peace of mind.
Workshop
This is a half day workshop that introduces the basics of crisis management including an interactive desktop simulation
Desktop Simulation
This is up to half a day desktop simulation workshop working through multiple scenarios
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Full Simulation
Putting your crisis management plan through a full live test involving calls from relatives, customers, authorities and the press. Designed for those already at an advanced stage with their crisis management planning and training.
Workshop
This is an interactive half day session specifically tailored to those staff who would be involved in handling a crisis. Areas that are covered include:
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Definition of a crisis
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Pre-crisis planning
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Importance of risk management/risk minimisation
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Case studies and learning
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The good and the bad – crisis handling
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Media issues
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Crisis Management Plan
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Roles & responsibilities
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Desktop Simulation & feedback
The course is around 3 hours, with half the time spent learning via a full group presentation and half working through a desktop simulation in smaller groups.
The workshop can be delivered in person or virtually and we find it acts as an excellent team-building exercise in addition to the knowledge gained.
Simulation
An intensive live session for those who already have a crisis management plan in place and would like to put it to the test, with their teams, in a safe environment:
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Simulation based on an actual live holiday at the time of delivery
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Incident tailored to your organisation and its holiday programmes
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Use of your own reservations and client data (confidentially)
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Full briefing and script documents for team members taking part
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Delivery of a live 2 hour simulation (approximate timing)
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Post incident feedback and wash up
This course will take place in your offices and utilise some of your own staff not involved in dealing with the incident to act as family, friends, overseas staff/agents, injured and angry clients. In addition you will have the added pressure of real life press calls from an expert PR consultant to further enhance the situation.
The whole event lasts a minimum of 4 hours, with the majority of the time devoted to dealing with the incident and subsequent discussion and learning points raised post simulation.
Benefits
Companies that undertake our workshops and simulation training tell us that they feel better prepared, more resilient and more confident in their crisis management plans. The benefits of undertaking our training include:
- Prepare and gather important resources
- Identify possible incidents, including how to adapt
- Build a resilient team and strong communications culture
- Enable instant reaction with a structured response
- Make better decisions in the heat of the moment
- Minimise reputational damage
- Ensure business continuity for normal operations during a crisis
- Enable a smooth post-incident recovery
- Create increased customer loyalty
Tailored Training Solutions
If you would like to know more about any of the above training packages or would like to discuss a bespoke training solution for your business please get in touch.